Terms of service

Trinity Treats – Terms of Service

1. Introduction

Welcome to Trinity Treats. By accessing or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before using our site or placing an order.

These Terms apply to all visitors, customers, and anyone who interacts with Trinity Treats.


2. About Us

Trinity Treats provides dog treats, hampers, and other pet‑related or general products that may be introduced in the future. All products are sold through our website for personal use only.


3. Eligibility

To place an order on our website, you must:

  • Be at least 18 years old

  • Provide accurate and complete information

  • Use a valid payment method that you are authorised to use


4. Product Information

We aim to provide clear and accurate descriptions of all products. However:

  • Colours, sizes, and packaging may vary slightly

  • Ingredients and nutritional information are provided to the best of our knowledge

  • We reserve the right to update product details at any time

If you have concerns about allergies or dietary restrictions, please contact us before purchasing.


5. Pricing & Payment

All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

  • Refuse or cancel orders where pricing mistakes occur

Payment must be completed at checkout. Orders are not confirmed until payment is successfully processed.


6. Shipping & Delivery

Delivery times are estimates only and may vary due to courier delays or external factors.

Once an order has been dispatched:

  • Responsibility for delivery passes to the courier

  • You will receive tracking information where available

Full details can be found in our Shipping Policy.


7. Returns & Refunds

Our Return & Refund Policy forms part of these Terms. By purchasing from Trinity Treats, you acknowledge and agree to that policy.

Key points:

  • Perishable items (dog treats) cannot be returned unless damaged or incorrect

  • Non‑perishable items may be returned within 14 days if unused and in original condition

  • Refunds are issued once returned items are inspected