Shipping policy

Trinity Treats – Shipping Policy

1. Order Processing Times

We aim to dispatch all orders within 1–3 working days. During busy periods, processing times may be slightly longer, but we’ll always do our best to keep things moving quickly.

Orders placed on weekends or bank holidays will be processed on the next working day.


2. Shipping Methods & Delivery Times

We currently ship within the United Kingdom using trusted courier services.

Estimated delivery times:

  • Standard Delivery: 2–4 working days after dispatch

  • Express Delivery (if available): 1–2 working days after dispatch

Delivery times are estimates and may vary due to courier delays, weather conditions, or seasonal demand.


3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight

  • Delivery location

  • Selected shipping method

From time to time, we may offer free or discounted shipping promotions.


4. Delivery Address & Accuracy

Please ensure your delivery address is entered correctly at checkout. Trinity Treats cannot be held responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders delivered to the wrong address due to customer error

If you notice a mistake, contact us immediately — we may be able to update it before dispatch.


5. Tracking Your Order

Where available, tracking information will be emailed to you once your order has been dispatched. Not all shipping methods include tracking.


6. Delivery Issues

If your order is delayed, missing, or marked as delivered but hasn’t arrived:

  • Contact us within 48 hours

  • Provide your order number and any relevant details

We will work with the courier to investigate and resolve the issue.


7. Warm Weather & Perishable Goods

Dog treats and edible items may be sensitive to heat. During warm periods:

  • We may adjust dispatch days to avoid weekend storage

  • Delivery times may vary slightly to protect product quality

Please bring parcels indoors promptly after delivery.


8. International Shipping

At this time, we do not offer international shipping. This may change in future as Trinity Treats expands.


9. Failed Deliveries & Returns to Sender

If a parcel is returned to us due to:

  • Incorrect address

  • Failure to collect

  • Refusal of delivery

You may be responsible for additional shipping costs to resend the order.


10. Contact Us

If you have any questions about shipping, reach out to us:

Email: hello@trinitytreats.co.uk