Refund policy

Trinity Treats – Return & Refund Policy

Overview

At Trinity Treats, we want you — and your dog — to be completely happy with your purchase. If something isn’t right, we’ll do our best to put it right. This policy explains how returns, refunds, and replacements work for all products purchased through our website.

Perishable Items (Dog Treats & Edible Products)

Because our treats are perishable, we’re unable to accept returns unless the item arrives damaged, incorrect, or unsafe to consume.

If you experience an issue, please contact us within 48 hours of delivery with:

Your order number
A description of the problem
Clear photos of the product and packaging

If approved, we will offer:

A replacement, or
A refund to your original payment method

Non‑Perishable Items (Hampers, Accessories & Future Products)

For non‑perishable items, you may request a return within 14 days of receiving your order, provided the item is:

Unused
In its original packaging
In resellable condition

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Once we receive and inspect the returned item, we will issue a refund within 5–7 working days.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours. We’ll arrange a replacement or refund at no extra cost to you.

Cancellations

Orders can be cancelled before dispatch. Once an order has shipped, cancellations are no longer possible, but you may still be eligible for a return depending on the product type (see above).